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Check out our guide to crafting a customer service resume for 2024. Utilize our examples and tips to land that interview.

You might possess the expertise of a seasoned professional and the patience akin to a chopping block, but if your customer service resume fails to showcase your skills…

…guess what the recruiter’s reaction will be? Yep, it’ll be an eternity. Anxious? Don’t fret. You’re about to discover how to create an outstanding customer service resume that will flood your phone with calls.

This guide will demonstrate:

– Customer service resume examples superior to 9 out of 10 others.
– Techniques for writing a customer service resume that will garner you more interviews.
– Tips and illustrations of how to highlight accomplishments on a customer service representative resume.
– Strategies for detailing your experience on a resume for a customer service rep to secure any desired job.

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1. Discover the Optimal Format for Your Customer Service Resume

You only have 7 seconds to capture their attention, as that’s the scant amount of time a recruiter typically spends scanning your customer service resume, according to our HR statistics report.

To make a stellar impression, opt for the appropriate format to showcase your strengths:

– Organize your resume into clear sections and categories, enhancing readability. Stick to this structure:
– Header (with your name, position, and contact details)
– Summary Statement or Career Objective (depending on your experience)
– Experience Section
– Education Section
– Relevant Skills
– Additional Sections (such as certifications, languages, interests, publications, etc.)
– Choose a suitable font like Times New Roman, Arial, or Helvetica.
– Ensure your resume is compatible with Applicant Tracking System (ATS) software, as 98% of Fortune 500 Companies use it for recruitment.
– Employ straightforward headings to facilitate information retrieval for the recruiter.
– Embrace white space to provide a clean and organized appearance. Set line spacing to 1.15 and maintain standard resume margins of one inch on all sides for enhanced readability.
– Save your resume as a PDF file to maintain its formatting across various devices and operating systems.
– Properly name your resume, incorporating your name and the desired position. Include “resume” to avoid confusion with your cover letter.

2. Detail Pertinent Experience on Your Customer Service Resume

Imagine you were tasked with a new Key Performance Indicator (KPI): conclude the recruitment process today for the remaining 249 candidates who have applied. This entails removing them from consideration by presenting your customer service job description on a resume in a manner that demonstrates your comprehensive qualifications.

Here’s the step-by-step plan for crafting a sample customer service resume:

1. Scrutinize the job advertisement for relevant resume keywords.
2. Adhere to the reverse chronological format, which effectively highlights your most recent experiences, of greatest interest to recruiters. However, if you’re transitioning careers, consider exploring the functional resume format to see if it better suits your customer service resume.
3. Customize your resume to align with the job description, showcasing your interest in working specifically for this company rather than any other.
4. Showcase your professional achievements rather than just responsibilities. Achievements demonstrate your ability to fulfill responsibilities effectively, supported by quantifiable results.
5. Include up to six bullet points under each job to provide detailed breakdowns of your accomplishments.
6. Highlight 2–3 top achievements in the Key Achievements section.
7. Replace clichés with dynamic action verbs to make your resume stand out among competitors.
8. Quantify achievements wherever possible, as recruiters prioritize tangible results.

3. Enhance Your Education Segment on Your Customer Service Resume

If your professional background is exceptionally strong, you might still secure the job even without including the education section. However, is it a risk worth taking? Certainly not.

Before delving into listing all your high school achievements, consider the appropriate length for your resume:

– If you possess extensive customer service experience, simply list your highest level of education.
– If your experience is limited, provide additional details about your education, such as relevant coursework, academic accomplishments, and extracurricular involvement.

Now, let’s explore how to make your education section shine:

– Specify the degree earned, along with the institution’s name and graduation date.
– Include your major and minors to offer more insight into your academic background.
– Incorporate any academic honors, relevant coursework, GPA, and extracurricular activities.

Now, let’s examine some examples.

4. Selecting Customer Service Abilities for Your Resume

How can you amplify the recruiter’s Customer Satisfaction (CSAT) score by 200%? By presenting them with all the customer service resume skills examples they desire, and then some.

Here’s the breakdown:

If you’ve effectively crafted your job description, you likely already included many pertinent customer service skills. Now, it’s essential to reinforce this with a robust skills section.

Here’s how to incorporate skills into your customer service resume:

1. Review the job advertisement and identify the skills section.
2. Compile a comprehensive list of all your skills to determine which ones align most with the employer’s needs.
3. Assess your experience and education sections to identify achievements that can be mirrored by your skills.
4. Choose both hard and soft skills most relevant to the desired position.
5. Select up to 10 skills in which you excel. This ensures you avoid diluting the value of crucial skills by overwhelming the list.
6. Present your skills in a separate section on your customer service representative resume to give them more prominence, but be mindful not to overcrowd it.

As for great skills for a customer service representative resume, depending on the role, consider categorizing skills into sections such as:

Customer Service Resume—Skills Examples

Soft skills: 

Detail-oriented
Customer experience improvement 
Positive attitude
Bilingual customer support
Time management
Interpersonal skills
Complaint resolution
Communication skills
Patience
Problem-solving skills
Cross-selling / Up-selling
Service-based selling / Telesales
Building customer loyalty 

Hard skills:

Dixa
ERP
Freshdesk
Jira Service Desk
MS Excel Skills
Microsoft Office Skills
MS PowerPoint
MS Word
MyTalk
Product Knowledge
Salesforce
Talkdesk
Zendesk

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5. Make Good Use of Additional Sections

And one more thing to remember: ensure to include additional credentials that could be pivotal to your role. Here are supplementary sections you might consider adding to your business analyst resume to enhance your likelihood of securing an interview:

– Certifications and licenses relevant to customer service can validate your possession of necessary skills and expertise.
– Including publications on your resume demonstrates not only your professionalism but also establishes you as an authoritative figure within your industry.
– Listing conferences where you spoke showcases your expertise, while attendance at conferences signifies your commitment to continual learning.
– Fluency in multiple languages is highly advantageous for any customer service representative, as it facilitates intercultural communication.
– Volunteering experience underscores your suitability for the company culture and highlights your commitment to community engagement.

6. Craft Your Optimal Customer Service Resume Summary or Objective

Your introductory statement serves as the inaugural ticket of the day—it establishes the tone. Crafting an outstanding customer service summary for a resume is crucial. Here’s how to compose an exceptional one:

1. Begin with your most impressive attributes.
2. Highlight the depth of your experience.
3. Articulate your motivation for joining the company.
4. Specify what you bring to the table.
5. Incorporate your most significant achievement(s).
6. Utilize numbers whenever feasible, as they carry more weight than mere words.

7. Attach a Cover Letter to Your Customer Service Resume

Does the notion of composing a cover letter evoke images of using a rotary dial phone and an abacus? Seems a bit outdated, doesn’t it?

However, it shouldn’t, because cover letters still hold significance. A well-crafted cover letter:

– Demonstrates your communication skills and commitment to securing the job.
– Provides an opportunity to fill in any gaps in your customer service representative resume, such as career breaks.

To ace your customer service cover letter, ensure to:

– Format it appropriately to maintain consistency with your resume.
– Address it using the recruiter’s name for a personalized touch.
– Start your cover letter strong to immediately capture the reader’s attention, akin to engaging with a customer over the phone.
– Keep it concise, aiming for fewer than 400 words, to maintain the ideal length.
– Conclude your cover letter with a notable accomplishment and propose a specific date and time for an interview.

What is your English level?

Find out your A1 A2 B1 B2 C1 C2 level of English with our quick, free online test.